Thank you for choosing Happy Bhutan Travels for your travel needs. We aim to provide you with exceptional service and unforgettable experiences. Please review our Refund and Returns Policy outlined below:
1. Refund Policy:
a. Cancellation by Customer: – If you decide to cancel your booking, refunds will be processed according to the following conditions: – Cancellations made 30 days prior to the departure date are eligible for a full refund, minus any non-refundable fees or deposits. – Cancellations made within 30 days of the departure date may incur a cancellation fee, and the refund amount will be subject to deduction of any non-refundable fees or deposits as per the terms of your booking. – Refunds will be issued in the same form of payment used for the initial transaction. b. Cancellation by Happy Bhutan Travels: – In the rare event that Happy Bhutan Travels cancels a trip due to unforeseen circumstances or insufficient participation, customers will be entitled to a full refund of all payments made to us for the canceled trip. – We will not be liable for any additional expenses incurred by customers in connection with the canceled trip.
2. Returns Policy:
a. Change of Travel Plans: – If you wish to make changes to your travel plans after booking, including altering the itinerary, changing accommodation, or modifying activities, please contact us as soon as possible. We will do our best to accommodate your requests, but additional charges may apply depending on the nature of the changes and availability.
b. Unused Services: – Happy Bhutan Travels is not responsible for any unused services or portions of your trip due to circumstances beyond our control or your decision to alter your itinerary. – No refunds will be provided for unused services or portions of your trip once the journey has commenced.
3. Procedure for Refund and Returns:
a. Contact Us: – To request a refund or discuss changes to your travel plans, please contact our customer service team at [contact information]. – Provide your booking details and reasons for the refund request or changes to your travel plans.
b. Processing Time: – Refund requests will be processed within 7 working days of receiving the request. – Please allow additional time for the refunded amount to reflect in your account, depending on the processing time of your payment provider.
4. Exceptions: – Certain services or products may have their own refund and returns policies, which will be communicated to you at the time of booking. – Refunds will not be provided for any services or products that are explicitly labeled as non-refundable or for any fees incurred due to third-party transactions, such as visa fees or airline charges.
5. Disclaimer: – Happy Bhutan Travels reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
We strive to make your travel experience with Happy Bhutan Travels enjoyable and hassle-free. If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact us. Thank you for choosing us for your travel adventures in Bhutan!
